ELCO Service
Service Support
All ELCO heating systems are supported by technical expertise, dedicated service and ongoing training activities. Through continuous professional development, ELCO service technicians maintain up-to-date knowledge of heating technologies and system applications.
With a network of more than 800 service specialists across the DACH region, ELCO provides technical assistance 24 hours a day, 7 days a week, 365 days a year.
Heating systems may require technical support, maintenance activities or troubleshooting during their lifecycle. ELCO supports customers across a wide range of heating applications through technical assistance, maintenance services and specialist expertise.
In addition to customer support activities, ELCO invests in professional development programmes, enabling service personnel to further develop their technical competencies and qualifications.
Dedicated Service
ELCO supports customers and partners throughout the lifecycle of their heating systems through technical expertise, maintenance services and dedicated support.
Our service activities begin with professional commissioning and continue through maintenance, repairs, system upgrades and technical assistance. Modern heating systems require specialist knowledge during installation, operation and servicing, and ELCO provides support through experienced service teams and technical expertise.
Whether maintenance agreements, warranty services, original spare parts or technical support, ELCO offers a range of services designed to address different customer and application requirements. In selected situations and according to local availability, temporary heating solutions may also be available to support customers during service interventions.
Professional commissioning and service supported by dedicated service technicians
Heating solutions supported throughout the system lifecycle
Guidance on applicable regulations and standards
Maintenance and service packages tailored to different customer and application requirements
System upgrades supported by current heating technologies
Original spare parts and technical assistance for troubleshooting and maintenance activities
Wherever you are
ELCO supports customers through technical assistance, remote diagnostics and dedicated service support. Digital tools and remote monitoring solutions enable customers to receive technical guidance and assistance through online platforms and service channels.
From troubleshooting and maintenance activities to system operation support, ELCO assists customers in managing their heating systems throughout the lifecycle of the installation. Technical expertise and dedicated support help customers evaluate maintenance, upgrade and system replacement options according to their specific requirements.
Training
The expertise and skills of our employees are an important part of ELCO's activities. The company supports ongoing training and professional development to help employees expand their technical knowledge and remain informed about developments in heating technologies, products and applications.
Education
Heat pump service technicians participate in dedicated training programmes combining classroom learning and field experience. Training covers areas such as commissioning, maintenance, repair activities, low-voltage electrical systems and refrigerant technologies, supporting the achievement of applicable industry and regulatory qualifications.
